Success Story: Securitech Security Services, Inc.

Serge Tachdjian, Director of Operations

As a 24-hour security guard and patrol company, it is important to be notified immediately, which is why Securitech Security Services, Inc. retained Global Messaging Network 24/7 Live Receptionist Service.

Global Messaging Network answers Securitech Security Services, Inc.’s calls after hours for in-bound calls on the primary phone lines. Securitech Security Services, Inc.’s clients can reach a live person at any time. The operators relay messages to the guard who responds to the client’s need immediately. So seamless, most clients do not know they are calling an answering service.

Global Messaging uses state-of-the art technology that logs all the calls and pages them to the supervisors. The live receptionist service also sends a print-out of the calls every morning. This enables Securitech Security Services, Inc. management to be updated instantly.

Global Messaging’s answering service is a marketing point: with the 24-hour live dispatch, calls are answered by a live person, transcribed and returned immediately and follow-up from staff is efficient.

“At Securitech Security Services, Inc., we pay a fixed monthly fee for Global Messaging’s service; however, if we were to staff instead, we would be paying 20 times the price of the service. Outsourcing is very cost effective for us and we cannot do without this service,” said Serge Tachdjian, Director of Operations, Securitech Security Services, Inc..

By retaining Global Messaging’s off-site live receptionist service, Securitech Security Services, Inc. maintains a competitive advantage. Field supervisors at competitor companies are reached via their mobile phone, so phone conversations are not recorded, transcribed or logged. At Securitech Security Services, Inc., management is more effective at maintaining a high level of client service.

Global Messaging Network provides a type of service that benefits Securitech Security Services, Inc.; clients like to be heard and be able to reach management at any time.

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