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Answering Services for Service Repair Companies

We help service repair companies keep on top of every customer call they receive.

Service repair companies such as elevator, automotive, electrical, HVAC, plumbing, and others often struggle with handling high volumes of incoming calls from customers. As it happens frequently, these calls come at odd hours of the day, not to mention weekends and holidays. Without the right staff, this can result in missed calls, long hold times, and frustrated customers.

We know how important it is for your business to keep customers happy and satisfied.

Choosing us as your virtual reception and phone answering service ensures that your customers don’t have to stay on hold for long, and you don’t miss a single call. This leads to marked improvements in customer experience, client retention, and internal processes.

What Services Do We Offer?

Our services include:

Answering Incoming Calls

Our professional phone receptionists are highly skilled at answering calls efficiently and professionally. We’ll make sure every customer is greeted with a friendly voice and promptly directed to the appropriate department or person. Our team of professional receptionists is available 24/7, including holidays and weekends. We make your business always accessible to your customers.

Taking Messages

We understand that missed calls equal missed opportunities and frustrated customers. That’s why we take detailed messages from each call and email them to you, so you can stay on top of every customer inquiry.

Providing Basic Information About Your Business

We’ll also provide basic information about your business, such as your location, hours of operation, and services offered. This helps customers get the information they need quickly and easily, without having to wait on hold or search through your website.

Multiple Languages

  • We understand that language barriers can be a challenge for businesses that serve diverse communities. That’s why we offer phone answering services in multiple languages, so your customers can communicate with us in their preferred tongue.

Customizable Services

  • We’re happy to customize our services to meet the unique needs of your business. Whether you need us to handle a specific type of call or provide additional support during your busiest hours, we’re here to help. You can choose service hours as you please and change it up as often as you like.


How Can An Answering Service Benefit Your Service Repair Company?

By using GMN’s phone answering services, businesses can benefit in several ways:

Improved Customer Experience And Satisfaction

Customers are more likely to continue using a business that provides timely and helpful responses to their inquiries and concerns. Our 24/7 availability and friendly receptionists ensure every customer call is answered promptly and professionally.

Enhanced Internal Processes

Outsourcing your phone answering and reception tasks to GMN lets you free up your staff to focus on more important tasks. That helps you improve efficiency, productivity, and overall business performance.

Customizable Solutions

GMN’s services are fully customizable to meet the unique needs of each business. We work with you to create tailored solutions that fit your specific needs and requirements.

Cost Savings

Outsourcing phone answering and reception services is a cost-effective solution for your business, as you don’t need to hire and train additional staff to handle these tasks in-house.

Customization For Your Business

At Global Messaging Network, we understand that each client’s needs are unique. That’s why we are committed to working closely with each client to create customized solutions that meet their needs and exceed their expectations.

Here are some of the customization options we offer:

Custom Greetings

We can create custom greetings for each client to reflect their brand voice and messaging. This ensures every customer’s first point of contact with the business is professional and on-brand.

Call Routing Options

We work with clients to determine the most efficient call routing options to ensure that each call is directed to the right department or staff member. This improves business efficiency and reduces hold time for customers.

Message Handling

We can customize how messages are handled and delivered to ensure that each client receives messages in the format and frequency that works best for them. We can email messages, send SMS notifications, or even integrate with existing client systems.

Bilingual Services

For clients that serve diverse populations or have bilingual customers, we offer services in both Spanish and English to ensure that all customers can be served.

The Next Step

Contact us today to learn more about how our phone answering services can help your business improve its customer experience and streamline its operations. We look forward to hearing from you!

Live virtual receptionists.

You need a service that works as hard as you do. We are ready to support your firm, agency, or business, 24/7/365.