We help service repair companies keep on top of every customer call they receive.
Service repair companies such as elevator, automotive, electrical, HVAC, plumbing, and others often struggle with handling high volumes of incoming calls from customers. As it happens frequently, these calls come at odd hours of the day, not to mention weekends and holidays. Without the right staff, this can result in missed calls, long hold times, and frustrated customers.
We know how important it is for your business to keep customers happy and satisfied.
Choosing us as your virtual reception and phone answering service ensures that your customers don’t have to stay on hold for long, and you don’t miss a single call. This leads to marked improvements in customer experience, client retention, and internal processes.
Our services include:
Our professional phone receptionists are highly skilled at answering calls efficiently and professionally. We’ll make sure every customer is greeted with a friendly voice and promptly directed to the appropriate department or person. Our team of professional receptionists is available 24/7, including holidays and weekends. We make your business always accessible to your customers.
We understand that missed calls equal missed opportunities and frustrated customers. That’s why we take detailed messages from each call and email them to you, so you can stay on top of every customer inquiry.
We’ll also provide basic information about your business, such as your location, hours of operation, and services offered. This helps customers get the information they need quickly and easily, without having to wait on hold or search through your website.
By using GMN’s phone answering services, businesses can benefit in several ways:
Customers are more likely to continue using a business that provides timely and helpful responses to their inquiries and concerns. Our 24/7 availability and friendly receptionists ensure every customer call is answered promptly and professionally.
Outsourcing your phone answering and reception tasks to GMN lets you free up your staff to focus on more important tasks. That helps you improve efficiency, productivity, and overall business performance.
GMN’s services are fully customizable to meet the unique needs of each business. We work with you to create tailored solutions that fit your specific needs and requirements.
Outsourcing phone answering and reception services is a cost-effective solution for your business, as you don’t need to hire and train additional staff to handle these tasks in-house.
At Global Messaging Network, we understand that each client’s needs are unique. That’s why we are committed to working closely with each client to create customized solutions that meet their needs and exceed their expectations.
Here are some of the customization options we offer:
We can create custom greetings for each client to reflect their brand voice and messaging. This ensures every customer’s first point of contact with the business is professional and on-brand.
We work with clients to determine the most efficient call routing options to ensure that each call is directed to the right department or staff member. This improves business efficiency and reduces hold time for customers.
We can customize how messages are handled and delivered to ensure that each client receives messages in the format and frequency that works best for them. We can email messages, send SMS notifications, or even integrate with existing client systems.
For clients that serve diverse populations or have bilingual customers, we offer services in both Spanish and English to ensure that all customers can be served.
Contact us today to learn more about how our phone answering services can help your business improve its customer experience and streamline its operations. We look forward to hearing from you!
You need a service that works as hard as you do. We are ready to support your firm, agency, or business, 24/7/365.
